Top Business Process Management Trends for 2018

A business process management system (bpms) is a vital tool for businesses of all sizes because it’s capable of aligning business goals with the data empowered strategy. But beyond knowledge support, bpms reduce costs, optimize business operations on multiple levels and enhance both employee and customer satisfaction.

This year, bpm systems truly exceeded all expectations. So what can we expect more from such a powerhouse? Keep in mind that digital technology is on the rise, hence, business process management will have to continue to evolve. In other words, some of the 2017 bpm trends will only get better in the future.

If you need a short break for reminiscing, find the example of bpms here. But stay tuned for the three upcoming management changes.

Cloud-Based Software Services

Since automation of business processes has become a rule of corporate efficiency, it’s important that the selected system freely communicates with other management systems within the company.

This where SaaS (software-as-a-service) takes over to enable better integration of the system. In 2018, cloud-based services will experience exponential growth and open a door to more flexible and affordable software solutions.

According to a Cisco report, by 2020, 92% of enterprise workloads will be on the cloud. These estimations are supported by Gartner projections, claiming that: “By 2019, more than 30 percent of the 100 largest vendors’ new software investments will have shifted from cloud-first to cloud-only.”

Advanced Analytic Tools 

We can’t speak about business management tools without mentioning Customer Relationship Management software. So far, some of the best CRM systems allowed users to enhance their sales, marketing, and customer management strategies. How? With potent analytic features that can generate a massive volume of data.

This is a trend bpms need to integrate for processing big data and translating them into valuable marketing insights. Advanced bpm analytics will be used more throughout the next year for better decision making, improved internal optimization, and enhanced overall performance.

Mobile Access

The reason why cloud applications are expected to gain broader popularity is precisely due to its mobility. Having the connivance to work remotely and stay informed about all essential details in real-time will become a must.

Bpms will require a mobile app in order to keep up with digital innovations. Although this trend truly came alive this year, it’s expected to become a standard, especially for bpms users who will need the ability to receive notifications and track their workflow from any place, at any time.


These are the main characteristics business process management systems will have to work on in 2018. Of course, we expect to see more innovations and surprises along the way. After all, the upcoming digital revolution will leave no room for tools lacking in functionality and customization. So be prepared to expect more comfort of use, smarter business approaches, and more efficient collaboration among departments.